Help Centre

The UBA Customer Fulfilment Center is a one-stop shop to help you with your inquiries, complaints, and requests for our products and services.

You Speak, We Listen, We Act.

It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.


If you have an inquiry, request, complaint, or suggestion, please call us on:
+256 800100030 (Toll-Free)
+256 780142329 (Mobile/WhatsApp)
+256417715252 | +256417715253 | +256417715254 | +256200820100 – Call Center

OR email

UBA Customer Fulfilment Centre

We offer services that meet our customers’ everyday banking needs, such as:

  • – Account Balance Inquiries
    – Information on UBA products and services
    – ATM card block requests
    – Card transaction disputes
    – Online banking inquiries
    – Stop-cheque instructions
    – Statement-of-account requests
    – Card PIN re-issue requests
    – Online banking password resets
    – Resolution of complaints that span our different products and services



Customer Feedback Survey

Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.

Click here to get started.

UBA's Policy

This privacy policy regulates how personal information can be used by United Bank for Africa (UBA) Plc and Group of companies.

Read more here



Whistle Blowing​

Have you experienced or observed any unethical or unprofessional conduct?

Kindly contact us with the details below. Your confidentiality wishes shall be fully respected.

Mobile: 0753144246 | WhatsApp 0753144246

toll free +256800306801 and +256 800306800

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